What is a ticketing system?
A ticketing system is a software platform that helps businesses manage and track customer support requests and internal service issues. Whether it’s a customer needing help with a product or an employee reporting an IT problem, a ticketing system converts every request into a ticket — a digital record that keeps all communication and updates in one place.In a growing organization, managing multiple support channels like email, phone, chat, and social media can quickly become overwhelming. A ticketing system centralizes all these requests and ensures that every issue is logged, assigned, tracked, and resolved efficiently.

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